Close this window
 
公告主旨  EBSCO美商博科--Technical Support Representative 
公告單位  學生事務處--學生職業生涯發展中心  
公告時間  2018/10/11 上午 09:45:51 
公告內容  Technical Support Representative – Taiwan
One-year temporary position

Department: Customer Satisfaction
Group: Global Customer Support
Start Working from 1st December 2018
Office Location: Taipei, Taiwan

【Basic Function】
EBSCOhost databases and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users. EBSCO Discovery Service™ (EDS) creates a unified, customized index of an institution’s information resources, and an easy, yet powerful means of accessing all of that content from a single search box.
The Technical Support Representative (TSR) is responsible for providing customer service and technical assistance within Greater China. This is a one-year temporary position, created to assist with a specific software migration project. 
This position may suit a recent graduate in software engineering. Candidates must be fluent in English and Chinese

【Primary Responsibilities】
•Provide support to customers involved in a software migration project 
•Provide diagnostic/troubleshooting and migration support 
•Act as liaison between customer and internal groups as necessary
•Ensure all customer communication and activities are logged in a CRM system
•Follow up with customers or internal stakeholders as necessary to ensure their issues have been resolved
•Understand products serviced and systems used
•Conduct independent research in order to find solutions to customer problems
•Troubleshoot and resolve specific product related issues

【Required Qualifications】
•Working knowledge of web applications, linking, URL configuration, authentication, API, etc.
•Attention to detail and accuracy of work
•Ability to perform to expected standard under pressure
•Literacy and numeracy skills
•Understanding of supporting online products and/or computers
•Responsive and quick to learn and update knowledge
•Fluency in written and spoken English and Chinese
•Working knowledge of Microsoft Office applications, especially Excel
•Experience using text editors (e.g.: Sublime text, Atom)

【Preferred Qualifications】
•B.S. in Computer Science, Software Engineering, Library Science, or a related field
•Experience with either online research systems (e.g. EBSCOhost), Integrated Library Systems (ILS), Institutional Repositories, or other closely related web applications and/or library technology products.
•Basic knowledge of regular expression
•Experience in HTML, PHP and JavaScript development.
•Ability to clearly and concisely communicate technical support responses over the telephone, and in written correspondence with customers and internal stakeholders.
•Ability to multi-task and work independently, while meeting deadlines and deliverables.
•Extremely organized, detail oriented, and accurate; with strong problem solving and analytical skills.
•Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners

【Computer Skills】
Operation System: Android, IOS, Windows 7/8
Programming Design: JAVA, XML, PHP
Database Design: MySQL, MS SQL
Webpage Design: HTML, JavaScript
Microsoft Office: Excel, PowerPoint, Typing Speed in English/Chinese


 
公告對象  學生、校友、其他